Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

How will you make an impact in this role?

You will be responsible for leading and/or coordinating strategic and tactical activities required to support complex data center infrastructure including “base building” critical systems and data processing specific components, networks and systems.

Organizational Context

Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and advanced problem solving requiring good judgment and quick action. Reports to DCI Manager or DCI Director.

Key Responsibilities:

• Perform advanced level forensics, problem identification, and performance testing in the associated infrastructure subject area
• Comprehend industry terminology, trends and standard methodologies related to the physical layers of facility infrastructure and/or data processing architecture
• Perform complex system configuration, architecture set-up, and long range planning
• Craft, edit and approve detailed installation, maintenance and fixing procedures
• Apply expertise and experience to analyze various data center component and system configurations to optimize performance
• Examine failures for trends and causative factors, developing and/or performing corrective actions independently. Identify root cause of failure, risk assessment and mitigation plans
• Use sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide technical recommendations to leadership; and execute solutions
• Install equipment and terminate cables while working in proximity to hazardous electrical voltages
• Install, terminate and attach network cables without interrupting adjacent business critical connections
• Call out data center availability risks to DCI leadership
• Deliver action recommendations in support of BAU and recovery operations
• Support leaders in developing, implementing and applying policy, standards and procedures
• Lead individuals or a team of highly skilled technicians performing complex operations, data processing hardware installation projects, maintenance, troubleshooting and repair of electrical, mechanical systems and components
• Cross-train, mentor technicians and peers in relevant skills to support department succession planning and employee development
• External contact with suppliers of test equipment, equipment maintenance and contractor services. These contacts are critical in maintaining current knowledge of product and services that benefit Technology

Minimum Qualifications:

• 1+ years experience in Tier III-IV data center environments 
• Experience in associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks, BICSI Installer 2 certification
• Experience as a DCI Technician or equivalent

Preferred Qualifications:

• AAS, vocational, trade school or experience in associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks, BICSI Installer 2 certification

• Advanced knowledge of EIA/TIA cabling standards and standard methodologies. Ability to accurately perform cable testing/certification
• Expertise in infrastructure or data processing based systems and equipment, with shown analytical, problem solving and decision making skills
• Advanced knowledge of Microsoft Office Suite desktop applications
• Ability to trend, graph, chart and compile data into presentations
• Ability to effectively communicate complex data center infrastructure subject matter to
  leadership and lay audiences

Salary Range: $84,000.00 to $139,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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