Duration: 12 Months Location: Phoenix, Client (onsite in a hybrid model) Job Description: The client is seeking a Post Sales/Order Support Administrative Assistant to support sales and service operations through administrative tasks, order management, and customer relationship management. This role involves maintaining accurate CRM records, preparing reports, generating quotations and billing, and ensuring compliance with business processes. Responsibilities: Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc. Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets. Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM. Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods. Provides administrative support to department managers and generate reports for management review. Provide spares backlog reports to key customers and internally to Management showing correct revenue data in a timely manner. Create quotation and generate billing. Ensure exceptional customer service through professional communication. Manage any other projects and tasks that are assigned by business management or by your supervisor. Experience (Mandatory): Min 2-3 years of experience in administrative support, order management or related field. Experience providing post-sales service support to buyers/customers via calls and emails. Experience creating quotations, billing, invoices, etc. Experience in preparing reports. Experience with order management software such as SAP Order Management / SAP CRM, Oracle NetSuite, Microsoft Dynamics 365, Salesforce Order Management, Zoho Inventory / Zoho CRM etc. Experience with CRM (Customer Relationship Management) tools. Proficient in Microsoft office (excel, word, outlook). Ability to work independently and as part of a team in a fast-paced environment. Proactive with strong follow-up skills. Education: High school diploma or equivalent, associate or bachelor’s degree preferred. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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