Job Description

Overview

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. Were a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. ValonOS is our unified platform that makes processes structured and programmable and it is positioned for the AI era.

The Role

Were looking for a highly organized, creative, and people-focused Workplace Experience Manager to make our San Francisco office an inspiring, energizing, and seamless place to work. Youll own the day-to-day workplace experience from keeping the office humming to designing memorable events and be the first point of contact for basic in-person IT support (like helping someone connect to WiFi, setting up monitors, or troubleshooting a conference room AV issue).

This role blends hospitality, operations, and event planning perfect for someone who loves to create delightful experiences and thrives on making spaces and moments that connect people.

This is an onsite role averaging 20 hours per week, with flexibility on the exact daily schedule. Some events may require occasional evening or weekend hours (with advance notice).

What Youll Do

• Office Operations & Environment: Keep our SF office running like clockworksupplies stocked, equipment working, meeting spaces ready, and overall space looking sharp.
• Partner with vendors (cleaning, food, maintenance, security) to maintain an excellent work environment.
• Manage office budgets, purchasing, and vendor contracts.
• Culture & Events: Plan and execute a mix of in-office and around-the-city eventsfrom team lunches to large-scale offsitesand develop creative, memorable experiences that foster connection and company culture. Partner with People and Leadership teams to align events with milestones and celebrations.
• Hospitality & Employee Experience: Greet visitors and create a warm, welcoming environment; be the go-to contact for SF-based employees for office needs, space reservations, local recommendations, and light tech help; gather and share feedback to continually improve the workplace experience.
• Basic IT & Tech Support: Act as the first line of in-person IT supportassisting with WiFi issues, conference room AV, printer setup, and basic laptop or monitor connections; coordinate with our remote IT team for escalations and ensure tickets are logged and tracked; maintain an organized inventory of office tech equipment and accessories.
• Special Projects: Support onboarding for new SF-based hires (desk setup and initial tech configuration); lead small, high-impact projects that make our workplace more efficient, enjoyable, and inspiring.

What Were Looking For

• 3+ years in workplace operations, events, hospitality, or office management.
• Comfort with basic IT troubleshooting (you dont need to be an engineer just tech-savvy and resourceful).
• Proven track record of planning and executing events that engage employees and build community.
• Strong organizational skills with the ability to manage multiple projects at once.
• Excellent communicator who builds trust and rapport quickly.
• Proactive problem-solver who thrives in a fast-moving, high-growth environment.
• Excited about being onsite and deeply involved in the heartbeat of the office.

Bonus Points For

• Experience in a startup or tech environment.
• Familiarity with workplace management tools and budgeting.
• Creative eye for space design and event themes.

Schedule & Location

• Onsite in San Francisco for approximately 20 hours/week, generally spread over 45 days.
• Some flexibility for occasional evening or weekend events (with notice).

Benefits

• Base Compensation: $35$50/hour (equivalent to ~$36,400$52,000 annualized), based on experience and qualifications.
• This base compensation pay range applies to our New York City located staff and may differ according to location.

New York Base Compensation Pay Range: $36,000$52,000 USD

Throughout the interview process, emails will come from valon.com addresses. We wont ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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