Job Description
Job Description ATTENTION ALASKA RESIDENTS!
Would you enjoy helping Northern Region residents realize their potential in the current job market?
Would you thrive in an environment with a constant variety of tasks, changing priorities and assignments?
Do you strive for excellence in customer service?
Are you able to work both independently and as a part of a cohesive team?
If you answered yes, the Nome Job Center wants to hear from you!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Manager 1 located in Nome! No Cover Letter Required!
The position is in the General Government Unit (GGU) at a Range 16.
What You Will Be Doing:
The Employment Services Manager 1 (Job Center Manager) is responsible for the delivery of employment and training services in Nome, Kotzebue, and the balance of the Northern Economic Region, to include all planning, organizing, and scheduling for the offices. The Nome Job Center is a one person office and administers the programmatic functions provided under the Workforce Innovation and Opportunity Act (WIOA). The Job Center Manager is an essential part of the Northern, Interior and Southwest Regions Leadership Team, working collaboratively to provide integrated employment services to Alaskan job seekers and employers all over the State. It is the intent for the incumbent to travel to Kotzebue for approximately one week of every month to provide itinerant services.
This position provides a variety of services to employers (recruitment and job posting assistance, resume/application screening, etc.) and job seekers (resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration, eligibility, case management services and more).
Our Organization, Mission and Culture: The Job Center Manager plays a vital part in the division’s mission of strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, training and supportive services, in addition to making referrals to high demand, high growth occupational industries. At the Division of Employment and Training Services (DETS), we have strong core values of Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity. We have a sincere commitment to the work we do, and recognize each team member’s specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism. The DETS team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce.
The Benefits of Joining Our Team: The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is 37.5 hours.
The Working Environment You Can Expect: This uniquely rewarding position is stationed in the heart of Nome, in the Nome State Office building, 103 Front Street, Suite 230. The Nome State Office building has free parking with electrical plug-ins for winter use and is located next to the Subway restaurant and movie theatre. The office is located on the second floor of the State Office building which looks out over the Norton Sound of the Bering Sea. Winter months you can expect to see seals and the occasional walrus floating by on ice floes. The kitchen and dining area are also located on the second floor where staff often view the end of the Iditarod Sled Dog race. Summer months provide job seekers and staff the opportunity to watch whales, seals, and salmon jumping just a few feet from the shore. Boat activity includes cruise ships, Coast Guard, ocean dredges, fisherman and barge traffic headed into the port.
The itinerant office space occupied one week of each month is located in the Alaska Technical Center (ATC) building at 843 4th Street in Kotzebue.
The daily work environment is full of a variety of ever-changing priorities and assignments and involves extensive public contact via phone, email, video communication, as well as face to face, to explain and elicit information regarding procedures, services, and/or requirements relating to employment services and training services provided through the Job Center Network.
The position requires regular local travel, and occasional in-state travel. This position also requires the ability to access correctional facilities.
Who We Are Looking For: - Adaptability : Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Partnering : Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in:
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
- Accountability : Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
Equivalent to those typically gained by:
Any combination of progressively responsible experience providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; and/or locating and inputting information into data systems such as reservation, ticketing, or application systems.
Special Note “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. Additional Required Information
** PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY **
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet
Alaska Residency Requirements in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONS Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW - A list of three (3) professional references, one of which should be your most recent supervisor. Provide your references' name, job title, name of the employer, and a current daytime phone number.
- A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references. Letters of recommendation should be no older that 12 months.
- These documents may be attached to the application or delivered at the time of interview.
APPLICATION NOTICE You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “ How to Apply ” page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a
current state employee , please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
For applicant password assistance please visit: Contact Information
Aristotle Ramac Administrative Assistant 2 Phone:907-451-2917
aristotle.ramac@alaska.gov The Alaska State Troopers, officially the Division of Alaska State Troopers, is the state police agency of the US state of Alaska.
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Job Tags
Full time, Temporary work, Part time, Work experience placement, Summer work, Local area,