Job Description

ResultsCX: “Ensuring Coverage, Ensuring Wellness”

Our onsite Knoxville Licensed Health Insurance Agents support our customers with their health insurance plans in an onsite role. A resident state license is required, but ResultsCX will support you in the purchase of any additional licenses required of your new position. There is no leads list, only qualified live leads transferred!


Our Agents explain the features and advantages of the available medical plans and work to bring new members on as well as support current members with cost/plan analysis to identify the best products for them during their yearly review. This is a sales position but unlike other sales positions, we have paid training, and we are not commission based!

“I had a call with a member who was newly diagnosed with a major medical condition. The member is alone and doesn’t have family close to her; she was overwhelmed with all of the new doctors, medical terms, medicines, and treatments. The member feared what her future held and was concerned she wouldn’t be able to afford upcoming expenses. I assured the member she was in great hands that day, we would take our time and find a solution so she could receive needed treatments at prices she could afford. During the call there were times we giggled together and times we even cried a bit. I looked up the member’s doctors, medications, checked EoCs for more information and we found a plan that would cover all the correct things and have low copayments. The member thanked me at the end of the call for being thorough, educating her on how insurance works including the basics such as MOOPs and deductibles, and mostly for being kind when she needed someone to care. Made my whole week.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

• Communicate with customers over the phone, via email, and/or online chat
• Explain features and advantages of medical plans to promote application for insurance
• Complete a cost / plan analysis to identify the best product for the prospective customer
• Determine best plan for the prospective member and enroll them in the plan of their choice
• Navigate a computer with multiple windows and screens
• Resolve any customer issues while providing an exceptional customer experience

• Education : High school diploma or GED required
• License : Resident Health Insurance License in Hand with CE completed

• Sales Skills : We are looking for people who are ready to sell and close the deal – charismatic and persuasive individuals who excel at building relationships and connecting with others.
• Technical Proficiency : This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability : Open availability between 7am-10pm EST 7 days a week during season
• Pay Expectation : Our on-site licensed pay rates start at $18/hr depending on client
• Incenvites: There are additional incentives available including ‘per sale’ incentives and an extra $3/hr onsite increase during peak seasons. *Pay rates vary by program fit during selection consideration.

To work at our Knoxville site, you need:

• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location (412 North Peters Road
  Knoxville, TN 37922)
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law

Job Tags

Similar Jobs