Description & Requirements
Maximus is looking to hire a Knowledge Manager/Technical Writer.
This position is remote with occasional travel to the work site in Alexandria, Virginia required. The selected candidate must have a Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
Essential Duties and Responsibilities:
- Demonstrate technical research and fix technical issues in computer/operational systems, network, applications, etc.
- Apply acquired technical skills and knowledge of applicable policies and procedures to complete assigned tasks.
- Escalate more complex technical issues to more experienced technicians.
- Participate in special projects as required.
Job-Specific Essential Duties and Responsibilities:
- Maintains the knowledge base
- Writes and updates SOP’s
- Updates process documentation
- Ensures agents have current guidelines and that new policies are updated in workflows
- Reviews and receives update/change requests from agents or management
- Works closely with Training and Quality to ensure policies are aligned
- Other duties as assigned
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country.
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a government-sponsored Public Trust clearance process.
- High School Diploma or equivalent
- 2 years of experience in knowledge management and/or technical writing
- Proven ability to create knowledge articles to assist analysts and specialists.
- Must be able to travel as needed to work site in Alexandria, VA
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:
- 2 years experience with DTMO TAC related policies, procedures, nomenclature, and guidelines
- Experience with DTMO TAC processes, policies and systems
- Experience writing knowledge articles for DTMO TAC
- Excellent written and oral communications and presentation skills.
- Ability to work independently
- Ability to work in a high paced work environment
- Ability to hit goals and deadlines
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .
Minimum Salary
$31.75
Maximum Salary
$57.20
Paris Regional Medical Center, Paris Texas Registered Nurse (RN) Labor and Delivery Job Type- Full-time nights At Paris Regional , we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're ...
Looking to hire a UPS STORE ASSOCIATE at our Surprise location. We are looking to hire full or part-time .Minimum start will be $14 if you have UPS experience then it will be different. Job discription is shipping, packing,mailboxes, sorting mail, postage ,fax ,printing...
...Job Description Job Description Job Title: Window and Door Installer (Experienced Carpenter Preferred) Location: San Diego, CA Job Type: Full-Time Compensation: $30-45/HR Based on experience Start Date: Immediate Job Summary: We are a growing company...
...Position Description FIRE is seeking an energetic, motivated, and highly organized individual to join our fundraising team. The Grants Manager will report directly to the Chief Development Officer and will manage the daily duties for FIREs portfolio of foundation...
Physical Therapist Opt 2 - Inpatient Therapy - Troy - Resource Join to apply for the Physical Therapist Opt 2 - Inpatient Therapy -... ...patient scheduling, supervision of Physical therapist assistants and students, consultation with physicians and other team members,...