Job Description

Overview

The One Medical (OM) PXT team is looking for a dynamic, organized, and self-started team member to join our Human Resources (HR) team. Part of the Amazon One Medical People Experience Team, HR Operations is responsible for providing full employee lifecycle support from onboarding through separation of employment. The HR Assistant role is a customer-facing role responsible for providing high quality, comprehensive support on key HR processes, HR inquiries and HR transactions. This role will deliver exceptional customer service and reliable answers to employees and people managers, and will also execute on efficient processes resulting in more consistent data and insights. This role partners closely with other stakeholders in HR including Talent Acquisition, Talent Management, HRBPs and other COEs and plays an integral role in delivering seamless and accurate customer service to our Team Members.

Job Duties

• Onboarding activities for employees, contractors & med students
• Initiating Background Checks, I9s, pre-employment TB testing and monitoring completion against anticipated start date, updating Onboarding team if changes to start dates are needed
• Workday transactional support
• Responsible for providing Tier 1 assistance on HR-related inquiries across the Enterprise, including inquiry resolution via ZenDesk. Serves as the initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine scope of need, work to resolve issues, and direct to available resources; escalate issues when necessary. Inquiry support including but not limited to:
• Workday transactional support
• Onboarding
• Benefits
• Cyclical events such as performance management, annual salary review, open enrollment, etc.
• General HR policy support
• Unemployment responses
• Verification of Employment
• ADA, Leave of Absence
• Supporting Manager, HR Operations with various processes including but not limited to: coordination and ordering of labor law posters, immigration administration, running monthly compliance reports, participating in continuous improvement initiatives within assigned scope of work, process documentation, etc.
• Assist with data reconciliation between PeopleSoft (Amazon) data and Workday for One Medical employees and work with applicable teams to update systems accordingly

Qualifications

• 1+ years of human resources experience
• 1+ years of Microsoft Office products and applications experience
• 1+ years of customer service experience
• Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
• 2+ years of human resources functions experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Experience with Payroll Systems, HRIS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $38,000/year in our lowest geographic market up to $81,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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