Job Description

Location
Brookfield,WI

Description

Our client a company that specializes in managing hotels and resorts is seeking to hire a Hotel Front Desk Agent (2nd Shift) for their hotel in Brookfield, WI . This is a direct hire (full-time position) that pays $16-$17/hour and includes a generous benefits package. Working hours for this position will be 3:00pm-11:00pm. Some weekend hours will be required. We are seeking a candidate that has 1+ years of experience as a Hotel Front Desk Agent and strong customer service skills.

Position Overview:

As the Front Desk Agent, you will be the first point of contact for hotel guests, and responsible for a range of duties including greeting guests, managing reservations, processing check-ins, and check-outs, handling payments, answering inquiries, and assisting guests with local recommendations and requests.

Key Responsibilities

• Guest Reception: Greet guests warmly and professionally, register new guests, and process check-ins and check-outs.
• Reservations & Payments: Book rooms, process payments (cash, credit cards), and handle guest billing and account management.

• Guest Services: Answer inquiries about hotel amenities, local attractions, directions, and restaurant or entertainment reservations.
• Communication & Coordination: Liaise with housekeeping to report room status, coordinate maintenance repairs, and relay messages to guests.
• Administrative Tasks: Maintain accurate records, balance cash drawers, manage safe deposit boxes, and perform daily administrative tasks and checklists.
• Problem-Solving: Respond to guest complaints, resolve issues to ensure guest satisfaction, and act as a liaison for guests' needs.
• Sales & Marketing: Promote hotel services, packages, and programs to guests.

Qualifications

• 1+ years of experience in a Front Desk Agent role.

• Customer Service: Ability to provide excellent service, handle requests, and resolve issues efficiently and courteously.
• Communication: Strong verbal and written skills to interact effectively with diverse guests and internal departments including Housekeeping and Maintenance.
• Organizational Skills: Capable of managing multiple tasks simultaneously and maintaining accurate records.
• Technical Proficiency: Familiarity with hotel property management systems, reservation software, and other office equipment.
• Problem-Solving: Ability to identify and effectively resolve guest complaints and other issues.
• Attention to Detail: Ensuring accuracy in guest information, billing, and record-keeping.
• Interpersonal Skills: A professional demeanor and the ability to build rapport with guests and colleagues.

Job Tags

Full time, Work at office, Local area, Weekend work,

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