Job Description

Join to apply for the HighRise General Manager role at FirstService Residential .

Pay range: $105,000 $110,000 per year.

Job Overview

The Associations General Manager ensures that business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Developer, Board of Directors, and membership, and has oversight over all aspects of the operations of the building, including building strong relationships with the Board of Directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.

Responsibilities

• Acquire an understanding of all Community governing documents (CCRs, ByLaws and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc), and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote FSRs Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc)
• Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
• Prepare and post board meeting agendas.
• Prepare concise, yet detailoriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in Board and committee meetings and prepare minutes.
• Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
• Gather detailed bids for major nonrecurring projects or for requested changes in recurring vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
• Lead Boards toward the development of shortterm and longrange plans and develop recommendations for specific action plans to achieve Board objectives.
• Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board subcommittees and provide a seamless connection between the Board of Directors and committees.
• Administer the Annual Election and meeting.
• Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.
• Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
• Other duties as assigned.
• Interim coverage at a property.
• Onsite support to another General Manager or Assistant General Manager.
• Offsite support upon a request made by a General Manager and approved by the Regional Director.
• Support and/or implement SOPs for the division or for individual sites.
• Support site adherence and/or implementation to new FSR initiatives and training and/or changes in Civil Code.
• Attend meetings with corporate support teams.
• Attend proposal meetings with potential new clients.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to meet client needs and company deadlines. Notify supervision of unusual or nonrecurring equipment, operating, or staffing problems.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Participate in FSR training activities and updates and follow all policies and procedures.
• Perform any range of special projects, tasks and other related duties as assigned.

Knowledge, Skills and Proficiencies

• Excellent general math skills. Strong user of Microsoft Office tools.
• Strong written and verbal communication skills. Must be an active listener who can anticipate issues and drive for mutually satisfactory resolution.
• Understand the role and purpose of a homeowners association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.
• Serviceoriented mindset, with multitasking abilities and a flexible, resilient attitude. Can work with volunteer board members and is comfortable in a servantleader role.
• Must be able to deal with conflict and work well under pressure.
• Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable.

Education & Experience

• Bachelors Degree in Public Administration, Business Administration or related field preferred, but not required.
• CCAM, CMCA or PCAM designation preferred, but not required.
• A minimum of three years of successful highprofile community management experience or equivalent professional experience in a related field such as rental property or hotel management.

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, associates, supervisors, vendors and our clients.
• Must be mobile enough to move around office in order to make copies, send mail and faxes.
• Must be mobile enough to move around during facility programs or outside events and stand for long periods of time.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Full time exempt position. Normal schedule to be determined based on needs of the client and community. There will be occasions when it is necessary to work various evenings, weekends, and holidays.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Consistent and regular attendance required.

Supervisory Responsibility

• Manage activities of any onsite personnel, including but not limited to: Engineering and Maintenance Staff, and 3rdparty vendors. Develop staffing plans and use approved job descriptions to set performance expectations. Ensure FSR associates are trained and follow our policies, procedures and global service standards. Vendor staff (Security, Custodial, Engineering, and Maintenance) should be held to same standards as FSR personnel whenever possible.

Tools & Equipment Used

• Valid California State Drivers License.
• State mandated vehicle insurance as driving is an essential function of this position.

What We Offer

• Medical, dental, and vision plans (full time and part time 30+ hours).
• Part time 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitme]]> <

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