Job Description

Documentation Specialist, Level 1

Location: Winchester, VA

Type: 6-month+ Contract Contractor

Work Model: Hybrid (3 days a week on-site/2 days a week remote)

Hours: 8:00 am - 4:30 pm EST

Hourly Rate: $30/hr. to $32/hr. Range. Benefits available

Description

ALTA IT Services has a 6-month+ contract opening for a Level 1 Documentation Specialist to support a leading financial services customer. This is a hybrid position 3 days a week onsite in Winchester, VA /2 days remote.

Responsibilities

• Ensure project deliverables are met following customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders, and/or external contacts (vendors, etc.)
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate, and resolve technical, tactical, and operational project issues and risks
• Maintain documentation library to ensure currency of processes
• Provide training to the end user in the use of electronic manuals and reference material
• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance with regulations
• Administer and Develop eNet content
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communicating with project teams, validating, and documenting results
• Ensure clear, concise, and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Organize policy and procedures according to set standards
• Recommend a strategy for communications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Write online reference material, instructions, and communications
• Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Experience in composing correspondence that adheres to grammar and the organization's writing style and standards

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience in researching, compiling, and documenting data, business processes, and workflow

Experience in working and participating in cross-functional, multi-dimensional teams and projects

Working knowledge of PC and web/internet-based technologies, e.g., HTML, trends/issues, management, editing/authoring tools, and development

Desired - Working knowledge of the organization's products, services, programs, policies, and procedures

Basic database and presentation software skills

Basic skill in capturing and translating processes and requirements into easily understood terms

Basic skill in exercising initiative and using good judgment to make sound decisions

Basic verbal and written communication skills

Effective organizational, planning, and time management skills

Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Hourly Rate: $30/hr. To $32/hr. Range. Benefits available.

Please contact Melissa McNally via mmcnally@altaits.com for consideration.

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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