Job Description

Job Description

Job Description

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Job Title: Call Center Customer Service Rep (onsite)

Location: Greenville, SC

FLSA : Non-exempt

Class Start Date: 10/20/2025

Shift Time: 11am -8 pm

Job Overview :

We are currently seeking a GAP - Customer Service Representative to join our team. This is a full-time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.

Job Responsibilities:

• Handle a high volume of incoming / outbound calls from external customers related to claim processing issues and the reporting of losses
• Accurate and timely data entry in multiple Microsoft based applications
• Maintain professionalism and confidentiality regarding all aspects of claim property damage, injury and other personal information
• Perform various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines
• Assist GAP Adjusters in completing their pending reports
• Assist with faxes and emails
• The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department
• Contribute to the team effort by accomplishing related results as needed
• Abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• High School Diploma or equivalent
• Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment
• Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel)
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
• Must have the ability to be well organized, pay attention to detail, multitask, and communicate effectively
• Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
• Work requires continual attention to detail in composing, typing, and proofing of materials, establishing priorities and meeting deadlines
• Strong computer skills and the ability to troubleshoot and service policy issues
• Superior verbal/written skills and communications skills
• Ability to exercise sound judgment when interacting with customers and vendors
• Attention to detail and ability to handle complex situations
• Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)
• Preferred: Ability to read, write and speak both English, French, or Spanish in a business setting
• Must be authorized to work in the U.S.
• Must be able to successfully pass a background check

Please note that Safe-Guard has a mandatory training and 90-day introductory period. During the first 90 days, it’s important for new team members to adhere to their training and work schedules. The introductory/probationary period is key for training and learning, so being present and punctual is critical to success of the new hires. Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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