The Assistant Manager Sales and Marketing Operations ensures a smooth flow of operations at the Front Desk, Kitchen and Marketing Reservations Departments by providing mentorship on procedures, updates on qualification guidelines, exhibiting a professional, friendly and courteous demeanor in all dealings with guests, management and other staff members at the Preview Center
What will I be doing?
Recruit, Hire, and Train Team Members on an ongoing basis.
Develop, streamline the purchasing process for all sales center operations.
Determine opportunities to decrease operational expenses with costs.
Provide monthly departmental meetings to drive team culture and communication.
Implement an employee recognition program to drive the partnership.
Lead all aspects of the Kitchen Team and ensure all team members are delivering on their roles within the department.
Implement performance management as necessary to ensure all team members are held to department standards.
Lead Front Desk, assist with Kitchen and Marketing Reservations Team Members, conducting all performance-related situations, including annual performance reviews.
Work with management to identify research and tackle problems relating to guests, transportation, staff schedules, gifting, and tour modifications.
Verify all computer input and reporting at the end of shift.
Ensures reports are processed timely and accurately, including NQ's, gifting chargebacks, and logs.
Assists with processing all month-end clean-up sales reports to drive accurate business performance.
Assist with tour allotments for Direct Marketing, HPC and In House to ensure departments are meeting budgeted tour targets, collaborating with Call Center.
Interview guests to coordinate a Marketing survey to settle if the Guest is a qualified tour and assist with guest issues as needed.
Supervise attendance of the Front Desk, Kitchen, and Marketing Reservations Team Members for S&M Operations Manager.
Supervise guest check-ins and counselor assignments to ensure accuracy, following all line rules.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Able to work a flexible schedule to include evenings, weekends, and holidays.
Proficient in Microsoft Office
1-2 yrs leadership experience
2 years customer service experience
Ability to work in a fast past, high pressure environment
High School/GED
2+ years Supervisory Experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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