Job Description
Job Description
Job Description
About our Company:
Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.
Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo’s Coffee, Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin; Hotel Havana and Ocho in San Antonio; Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.
We're looking for:
Hotel Magdalena is looking for an Assistant Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, the Assistant Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Desk operations in its entirety.
Knowledge, Skills, and Abilities:
- Two (2) years front desk related experience in the hospitality or service industry
- Front Desk and / or housekeeping experience required
- High School diploma or general education degree (GED). College degree preferred.
- Attention to detail
- Excellent verbal, written, and graphic communication and interpersonal skills
- Strong organizational skills
- Ability to read, write, and understand the primary language(s) of the workplace
- Ability to speak effectively after groups of co-workers and sister property staff
- Ability to create documents in Excel and Word
- Ability to understand Property Management Systems and other programs
- Bilingual preferred
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.
Job Requirements:
- Ensure all employees adhere to dress code policies for their scheduled shift.
- Develop departmental objectives, training, and strategies.
- Performing Front Desk audits with guest arrivals / departures and FDA checklists.
- Practicing anticipatory service to guests needs, requests, and concerns.
- Perform disciplinary action, in coordination with the Front Office Manager and other managers as necessary.
- Oversee consistent training and development of Front Desk staff in property management systems, guest engagement, and phone etiquette.
- Work closely with Human Resources to maintain awareness of documentation needed and retained in employee files.
- Ensure all guests receive exceptional service through guest name recognition, concierge services, flawless check-in and out procedures, etc.
- Oversee VIP program and overall guest experience.
- Ensure accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.
- Maintain knowledge of all property services and amenities.
- Manage and approve Front Desk Staff timecards to include data entry of departmental schedule, historical tracking, and checking for accuracy to meet payroll deadlines.
- Maintain accuracy with all accounting and billing and end-of-month procedures.
- Act as the point of contact for guest complaints and concerns in the absence of the Front Office Manager.
- Resolve customer complaints regarding Front Office operations as well as updating guest recovery glitches during investigations and sending post stay communications.
- Ensure immediate response is given to all guest comments and concerns and inform the supervisor of concerns and assist in implementing corrective action
- Full oversight of retail inventory, delegation in fulfilling orders, and restocking new merchandise.
- Maintain a high level of cleanliness and safety in the work area and uphold housekeeping standards
- Maintain open lines of communication across all departments with staff and management via email, internal communications systems, and meetings to ensure hotel needs are met
- Maintain an increased awareness of safety issues throughout the property
- Attend relevant meetings
- Ensuring that staffing levels are up to par with occupancy and covering shifts if necessary (call outs, front desk crunch, etc.)
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Working Conditions/Environment:
- The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
- The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
- The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day
Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.
Benefits:
Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:
- Highly subsidized Medical, Dental and Vision insurance
- Company paid Life Insurance and Long-Term Disability coverage
- Short Term Disability coverage
- Generous Paid Time off (Full Time)
- Free stays at Bunkhouse hotels (Full Time)
- 401k with company matching
- Employee Discounts (50% off on food & beverage!)
- 8 weeks paid Parental Leave (Full Time, after 1 year employment)
Bunkhouse Core Values:
- BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
- CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
- BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
- EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
- LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Job Tags
Full time, Temporary work, Summer work, Local area, Immediate start, Shift work,