Job Description

The Professional Services department helps new and existing customers start using Ingenious Med's web and mobile applications. The Implementation Consultant (IC) is part of the team that delivers these solutions effectively, following best practices to provide maximum value to customers. The IC's main duties include offering expertise on the application and workflows, analyzing gaps between current and future states, designing business processes, and ensuring both the application and users are ready for a successful implementation.

This role works closely with Project Management and technical teams. The IC coordinates all necessary changes or activities for a project, such as documentation, integration, and support. They interact with team members and clients both in person and remotely, using discretion and independent judgment in their daily tasks. This position can lead to advancement into a Project Manager role. Candidates with leadership qualities, client-facing experience, and a proactive mindset are considered for this career path.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as an expert on all Ingenious Med (IM) solutions, using healthcare industry knowledge to develop strategies for customer success.
• Assist in project planning, including application assessment, workflow setup, gap analysis, and training/go live planning.
• Help manage client relationships within the project team.
• Preferably, independently handle small to medium sized projects.
• Identify and escalate risks, scope changes, and other project issues; suggest and implement solutions.
• Participate in key project milestones and customer interactions, both onsite and remotely.
• Conduct assessments on workflow, specialty needs, billing/coding processes, and charge capture, both onsite and remotely.
• Document current workflows, challenges, and desired outcomes.
•  Work with clients to improve or create operational policies and procedures that align with IM solution capabilities.
• Ensure application setup supports best practices and business goals before user training and testing.
• Collaborate with the project team and customer to create a customized training schedule and provide training as needed.
• Support User Acceptance Testing (UAT) and obtain necessary documentation approvals.
• Provide go live support, both onsite and remotely, to ensure smooth adoption and system performance.
• Keep accurate Salesforce records and support internal knowledge sharing.
• Contribute to team goals and continuous improvement efforts.
• Follow company policies, training, and documentation standards.

TRAVEL REQUIREMENTS
Up to 75%

 

KEY COMPETENCIES

Required

• Healthcare IT Experience: Proficient in healthcare information technology systems.
• Leadership and Influence: Capable of guiding and motivating teams and stakeholders, both remotely and in person.
• Communication and Organization: Strong skills in conveying information clearly, organizing tasks efficiently, and maintaining a customer focused approach.
• Consultative and Client Facing Abilities: Adept at understanding client needs and translating technical solutions into business value.
• Verbal and Written Communication: Excellent skills in both spoken and written communication.
• Organizational Agility: Skilled in managing multiple tasks and meeting deadlines effectively.
• Adaptability: Comfortable working in fast paced, evolving environments with minimal supervision.

Preferred

• Healthcare Charge Capture Expertise: Experienced in healthcare charge capture solutions.
• Healthcare Operations Knowledge: Familiar with healthcare operations, medical practice workflows, and Revenue Cycle Management (RCM).
• Experience with Healthcare Organizations: Worked directly with physician practices, hospital groups, or ambulatory care organizations.
• Medical Coding Familiarity: Knowledgeable in CPT, ICD10, and HCPCS coding; coding certification is a plus.
• Provider Based Billing Experience: Experienced in provider-based billing, coding, or insurance billing.

EDUCATION AND QUALIFICATIONS

 

Required

• 3+ years of physician-facing experience, within the healthcare industry
• Practice Management, Revenue Cycle Management, Coding Management, and/or Charge Entry/Billing Management experience
• Bachelor’s degree or equivalent work experience
• Proficiency in MS Word, Excel, Outlook and PowerPoint required

Preferred  

• Proficiency in SQL
• Salesforce experience

Additional Information

This summary does not cover all job duties. Supervisors may assign other tasks as needed.

Physical Demands and Work Environment

The following outlines the physical demands and work environment for this role. Reasonable accommodations can be made for individuals with disabilities.

• Physical Demands:
  • Occasionally move and frequently remain stationary.
  • Frequently communicate with others.
  • Constantly operate office equipment, including a computer, telephone, keyboard, calculator, copier, and printer.
  • Position oneself to install computer equipment as needed.
  • Occasionally lift up to 40 pounds for events, tradeshows, or demonstrations.
  • Regular, predictable attendance is required.
  • Remain stationary at a computer workstation for extended periods.
  • Occasionally travel by air or automobile, including transporting luggage.
• Work Environment:
  • Primarily remote work from home, following company telecommuting policies.
  • Access to high-speed internet at the remote work location is required.
  • Childcare during work hours is necessary, if applicable.
  • Occasional reporting to a professional office environment with moderate noise (e.g., computers, phones, printers, light traffic) for company and departmental initiatives and meetings.

Note: This job description is not exhaustive. Other duties may be assigned as needed.

About us:

Ingenious Med is a healthcare technology company dedicated to enhancing physician productivity and hospital performance through intuitive, point-of-care tools. Their easily implemented web and mobile solutions assist physician practices and health systems in optimizing revenue, gaining valuable data insights, and automating workflows. By integrating seamlessly with existing Electronic Health Records (EHRs), Ingenious Med empowers healthcare providers to manage practices more effectively, ensuring high-quality care at reduced costs. With over 20 years of experience, they have partnered with a diverse range of healthcare organizations, including national health systems, regional hospitals, and large physician management groups. Their commitment to innovation and excellence has made them a trusted partner in the healthcare industry.

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